I am genuinely interested in peoples stories and the decisions they made in their lives to get them to where they are now. I know that my views are only one perspective and it may not be the right one, so I try to keep an open mind. I believe they are opening themselves up and sharing an intimate moment. In order to ask more penetrating questions, I tend to not disagree or criticise what they're saying and let the conversation flow naturally and find and explore interesting nuggets of information. I get the sense that people think I'm an agreeable person but that's definitely not true. I reserve judgement until I know enough about the person and the situation they're in. That takes time, and patience.